Returns and refunds

Returns, Refunds & Warranty Policy

We stand behind our products and want you to feel confident in your purchase. This policy outlines our return process, refund terms, and product warranty.

Returns (90-Day Policy)

We accept returns on products purchased directly from stormshelltv.com within 90 days of delivery, subject to the following conditions:

Item must be in like-new condition
Must include original packaging, manuals, and all accessories
Proof of purchase from our website is required

Products purchased through third-party retailers (such as Amazon) must be returned through the original seller.

Return Authorization

All returns require prior approval.

To initiate a return, contact us at:
cs@energywise.com
435-752-6611

Unauthorized returns will not be accepted.

Order Cancellations

Orders may be canceled only before shipment. Once shipped, orders must follow the return process and may be subject to return shipping and restocking fees.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery
Report any damage, defects, or incorrect items within 30 days of delivery
Photos may be required to process claims

We will work with you to resolve the issue promptly.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error
Original shipping charges are non-refundable
Returns may be subject to a restocking fee of up to 20%

Returned items must arrive in good condition. Damage during return shipping may reduce or void the refund.

Refunds

Refunds are issued after inspection of the returned item
Approved refunds are issued to the original payment method
Please allow 10–14 business days for processing

Any applicable fees (restocking, return shipping, or handling) will be deducted from the refund.

Returned to Sender Shipments

If a package is returned due to an incorrect address, failed delivery, or refusal, a $25 fee will be deducted from the refund.

3-Year Limited Warranty

Storm Shell TV enclosures are covered by a 3-Year Limited Warranty from the date of purchase if purchased after Jan. 1, 2026. All other purchases will be covered under our 90-Day Limited Warranty.

This warranty covers defects in materials and workmanship under normal use and proper installation.

What Is Covered

Manufacturing defects
Faulty materials or workmanship

What Is Not Covered

Improper installation or failure to follow instructions
Damage from weather beyond intended use or extreme conditions
Misuse, abuse, or unauthorized modifications
Normal wear and tear or cosmetic damage
Third-party accessories or components
Labor, installation, or removal costs

Warranty Terms

Warranty applies only to the original purchaser
Proof of purchase is required
We may repair, replace, or refund defective products at our discretion

Outdoor Use & Installation Disclaimer

Storm Shell products are designed to provide protection for outdoor TVs, but proper installation is critical.

Customer assumes responsibility for correct installation and mounting
We are not liable for damage to TVs, structures, or property due to improper installation or environmental factors
Exposure to extreme weather conditions may impact product performance

Limitation of Liability

To the fullest extent permitted by law, Storm Shell TV shall not be liable for any indirect, incidental, or consequential damages, including damage to televisions or other property.