I purchased a Storm Shell adapter mounting plate thinking I would need to use it. To my surprise, I didn’t need it after all. The plate was never even opened, leaving it in the same condition as it arrived. I reached out to return it and was told that item is not refundable as per the item description. I asked why the policy was that way, since this item is non-perishable and never even opened. You responded back with “that’s just the policy”. That’s a poor excuse. The “just because” argument doesn’t answer anything. Yes, it does read that this item is non-refundable, but why? It’s not broke, defective, or been removed from the package, so why can’t it be returned?
