Return Policy

Eligibility:

• Returns are available for items purchased from stormshell.com if the following conditions are met:
• In new condition with the original packaging with manuals and accessories.
• Proof of purchase is provided.

• Order cancellations are only available if the product has not left our facility. In the case that it has already shipped, the order will be subject to return fees.

Procedure:

• Contact Customer Service at 435-752-6611 or cs@energywise.com for return authorization and instructions.
• Items sent without prior authorization will not be accepted or refunded.

Damages and Issues:

• Inspect your order upon receipt and report any defects, damage, or wrong items immediately.
• Claims for damages or discrepancies must be submitted within 30 business days of delivery.

Shipping and Fees:

• Return shipping is the customer's responsibility.
• Original shipping charges and handling fees will be deducted from the refund.
• A 20% restocking fee applies for returns beyond 30 days.

Refunds:

• You'll be notified once the return is received and inspected.
• Approved refunds will be issued to the original payment method within 14 business days.
• Fees incurred (e.g., restocking, return to sender, cancellation) will be deducted from the refund.

• Shipping costs will only be refunded if the return is a result of our error.

• Note: Shipping costs for Canadian orders are non-refundable.

Return to Sender Items:

• A $25 shipping charge will be deducted from refunds for undelivered packages returned to our warehouse.

Shipping Your Return:

• After getting approval and instructions from our team, place the item in its original packaging with all documents and accessories.
• Use the provided shipping label for returns within 30 days. For returns after 30 days, the customer covers shipping costs.
• Ensure the item is returned undamaged and in good working order.

For questions, contact us at cs@energywise.com.