Return Policy

 

Eligibility:

  • Returns are available for items purchased from stormshelltv.com if the following conditions are met:
    • In new condition with the original packaging with manuals and accessories.
    • Proof of purchase is required and must be from our website. We do not accept returns for items bought from Amazon or other retailers. Please contact the original seller for their return policy.
  • Order cancellations are only available if the product has not left our facility. In the case that it has already shipped, the order will be subject to return fees.

Procedure:

  • Contact Customer Service at 435-752-6611 or cs@energywise.com for return authorization and instructions.
  • Items sent without prior authorization will not be accepted or refunded.

Damages and Issues:

  • Inspect your order upon receipt and report any defects, damage, or wrong items immediately.
  • Claims for damages or discrepancies must be submitted within 30 business days of delivery.

Shipping and Fees:

  • Return shipping is the customer's responsibility.
  • Original shipping charges and handling fees will be deducted from the refund.
  • A 20% restocking fee applies for returns beyond 30 days.

Refunds:

  • You'll be notified once the return is received and inspected.
  • Approved refunds will be issued to the original payment method within 14 business days.
  • Fees incurred (e.g., restocking, return to sender, cancellation) will be deducted from the refund.
  • Shipping costs will only be refunded if the return is a result of our error.
  • Note: Shipping costs for Canadian orders are non-refundable.

Return to Sender Items:

  • A $25 shipping charge will be deducted from refunds for undelivered packages returned to our warehouse.

Shipping Your Return:

  • After getting approval and instructions from our team, place the item in its original packaging with all documents and accessories.
  • Customers are responsible for shipping costs on all returns, including those made within 30 days.
  • Ensure the item is returned undamaged and in good working order.

For questions, contact us at cs@energywise.com.